{"id":2194,"date":"2024-03-02T01:24:48","date_gmt":"2024-03-01T17:24:48","guid":{"rendered":"https:\/\/cs12skincare.com.hk\/return-exchange-terms\/"},"modified":"2024-04-09T15:44:14","modified_gmt":"2024-04-09T07:44:14","slug":"return-exchange-terms","status":"publish","type":"page","link":"https:\/\/cs12skincare.com.hk\/en\/return-exchange-terms\/","title":{"rendered":"Return &amp; Exchange Terms"},"content":{"rendered":"\t<div id=\"gap-821847160\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-821847160 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-93245747\">\n\n\t<div id=\"col-1026225375\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1253112187\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1253112187 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Return &amp; Exchange Terms<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<h3 data-sourcepos=\"1:1-1:8\"><strong>Our Returns &amp; Exchanges Policy<\/strong><\/h3>\n<\/p>\n<p data-sourcepos=\"3:1-3:25\">In order to ensure a smooth return and exchange process, please read the following terms carefully:<\/p>\n<p>\u2022 Please keep all packing materials, including waybills and ordered products.<\/p>\n<p>\u2022 If you receive your item with a damaged item, please contact us within 24 hours to request a return or exchange.<\/p>\n<p>\u2022 Before submitting a return or exchange request, please ensure that your item meets our return and exchange conditions. We will process your application and let you know the status as soon as we receive it.<\/p>\n<p>\u2022 The refund or exchange process will be completed at least 5 business days after we receive the returned item.<\/p>\n<\/p>\n<p data-sourcepos=\"10:1-10:45\"><strong>#If you fail to return the returned merchandise to us within 7 days of receiving return approval, your return request will be deemed invalid#<\/strong><\/p>\n<p data-sourcepos=\"10:1-10:45\">\n<p data-sourcepos=\"10:1-10:45\">We reserve the right to refuse any refund or exchange request in the following circumstances:<\/p>\n<p data-sourcepos=\"10:1-10:45\">\u2022 Merchandise received without inspection is reported as damaged.<\/p>\n<p>\u2022 The time limit for requesting a return or exchange has expired.<\/p>\n<p>\u2022 Items that have been opened or damaged due to personal reasons.<\/p>\n<p>\u2022 Missing waybills or invoices.<\/p>\n<p>\u2022 Products that are not sold on our official website.<\/p>\n<p>\u2022 Non-existent product quality defects.<\/p>\n<p>\u2022 There are slight differences between the product image and the actual product.<\/p>\n<p>\u2022 Only if the box is broken.<\/p>\n<\/p>\n<h3 data-sourcepos=\"23:1-23:71\"><strong>#Before you place an order, please fully understand the terms of carriage and the possible risks. We will provide you with a tracking number once your order has been completed and we are not responsible for items lost or damaged in transit. #<\/strong><\/h3>\n<p data-sourcepos=\"23:1-23:71\">\n<p data-sourcepos=\"25:1-25:37\">If you cancel your order for personal reasons, you will be charged a return processing fee of 5% of the total amount of your order.<\/p>\n<p data-sourcepos=\"27:1-27:14\">Here are some common returns and exchanges:<\/p>\n<p>\u2022 Defective items upon receipt<\/p>\n<p>\u2022 The goods received do not correspond to the ordered goods<\/p>\n<p>\u2022 Quality problems are found when the goods are received<\/p>\n<p>\u2022 Change your mind within 7 days of receiving the item<\/p>\n<\/p>\n<p data-sourcepos=\"34:1-34:23\">If you encounter any of the above, please follow these steps to return or exchange your item:<\/p>\n<p>1. Contact our customer service team with your order number and reason for return.<\/p>\n<p>2. Return the item to us as instructed by the customer service team.<\/p>\n<p>3. We will inspect the returned item upon receipt and complete the refund or exchange within 5 working days.<\/p>\n<\/p>\n<p data-sourcepos=\"40:1-40:48\">We are committed to providing you with a quality shopping experience. If you have any questions about our return policy, please do not hesitate to contact our customer service team.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-2194","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/pages\/2194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/comments?post=2194"}],"version-history":[{"count":0,"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/pages\/2194\/revisions"}],"wp:attachment":[{"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/media?parent=2194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}