{"id":407,"date":"2024-03-02T01:24:48","date_gmt":"2024-03-01T17:24:48","guid":{"rendered":"https:\/\/nsb.nfp.mybluehost.me\/?page_id=407"},"modified":"2024-04-05T23:09:17","modified_gmt":"2024-04-05T15:09:17","slug":"%e9%80%80%e8%b2%a8%e5%92%8c%e6%8f%9b%e8%b2%a8%e6%a2%9d%e6%ac%be","status":"publish","type":"page","link":"https:\/\/cs12skincare.com.hk\/en\/%e9%80%80%e8%b2%a8%e5%92%8c%e6%8f%9b%e8%b2%a8%e6%a2%9d%e6%ac%be\/","title":{"rendered":"Returns and Exchanges"},"content":{"rendered":"<div id=\"gap-89376834\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-89376834 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-1493926834\">\n\n\t<div id=\"col-666307092\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"gap-1388650272\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1388650272 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"container section-title-container\" ><h2 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Returns and Exchanges<\/span><b aria-hidden=\"true\"><\/b><\/h2><\/div>\n<h3 data-sourcepos=\"1:1-1:8\"><strong>Our returns policy<\/strong><\/h3>\n<p>\u00a0<\/p>\n<p data-sourcepos=\"3:1-3:25\">Please read these terms carefully so your return or exchange goes smoothly.<\/p>\n<p>\u2022 Keep all packaging, including the delivery note and the products you ordered.<\/p>\n<p>\u2022 If anything arrives damaged, contact us within 24 hours to request a return or exchange.<\/p>\n<p>\u2022 Before you submit a request, check that your item meets the conditions below. We will process your request as soon as we receive it and let you know where it stands.<\/p>\n<p>\u2022 Refunds and exchanges are completed within 5 working days of the returned item reaching us.<\/p>\n<p>\u00a0<\/p>\n<p data-sourcepos=\"10:1-10:45\"><strong>#If an approved return is not sent back to us within 7 days, the request is no longer valid#<\/strong><\/p>\n<p data-sourcepos=\"10:1-10:45\">\u00a0<\/p>\n<p data-sourcepos=\"10:1-10:45\">We may decline a refund or exchange in the following cases.<\/p>\n<p data-sourcepos=\"10:1-10:45\">\u2022 Damage is reported before the item has been inspected.<\/p>\n<p>\u2022 The request is outside the time limit.<\/p>\n<p>\u2022 The item has been opened, or was damaged by the customer.<\/p>\n<p>\u2022 The delivery note or invoice is missing.<\/p>\n<p>\u2022 The product was not bought from our official website.<\/p>\n<p>\u2022 The reported quality fault is not present.<\/p>\n<p>\u2022 There is a minor difference between the product photograph and the item.<\/p>\n<p>\u2022 Only the outer box is damaged.<\/p>\n<p>\u00a0<\/p>\n<h3 data-sourcepos=\"23:1-23:71\"><strong>#Please make sure you understand the delivery terms and the risks before you order. We provide a tracking number once your order is complete. We are not liable for items lost or damaged in transit.#<\/strong><\/h3>\n<p data-sourcepos=\"23:1-23:71\">\u00a0<\/p>\n<p data-sourcepos=\"25:1-25:37\">If you cancel an order for personal reasons, a handling fee of 5% of the order total applies.<\/p>\n<p data-sourcepos=\"27:1-27:14\">Common reasons for a return or exchange:<\/p>\n<p>\u2022 The item arrived damaged<\/p>\n<p>\u2022 The item is not what you ordered<\/p>\n<p>\u2022 The item has a quality fault<\/p>\n<p>\u2022 You changed your mind within 7 days of delivery<\/p>\n<p>\u00a0<\/p>\n<p data-sourcepos=\"34:1-34:23\">If any of these apply, here is what to do.<\/p>\n<p>1. Contact our client services team with your order number and the reason.<\/p>\n<p>2. Return the item to us following their instructions.<\/p>\n<p>3. We inspect the returned item and complete the refund or exchange within 5 working days.<\/p>\n<p>\u00a0<\/p>\n<p data-sourcepos=\"40:1-40:48\">We want your experience with us to be a good one. If you have any question about this policy, contact our client services team at any time.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-407","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/pages\/407","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/comments?post=407"}],"version-history":[{"count":0,"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/pages\/407\/revisions"}],"wp:attachment":[{"href":"https:\/\/cs12skincare.com.hk\/en\/wp-json\/wp\/v2\/media?parent=407"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}