Our returns policy

 

Please read these terms carefully so your return or exchange goes smoothly.

• Keep all packaging, including the delivery note and the products you ordered.

• If anything arrives damaged, contact us within 24 hours to request a return or exchange.

• Before you submit a request, check that your item meets the conditions below. We will process your request as soon as we receive it and let you know where it stands.

• Refunds and exchanges are completed within 5 working days of the returned item reaching us.

 

#If an approved return is not sent back to us within 7 days, the request is no longer valid#

 

We may decline a refund or exchange in the following cases.

• Damage is reported before the item has been inspected.

• The request is outside the time limit.

• The item has been opened, or was damaged by the customer.

• The delivery note or invoice is missing.

• The product was not bought from our official website.

• The reported quality fault is not present.

• There is a minor difference between the product photograph and the item.

• Only the outer box is damaged.

 

#在您下單之前，請您充分理解運輸條款和可能存在的風險。我們將為您完成訂單後提供追蹤號碼，對於運輸過程中丟失或損壞的商品，我們不承擔責任。#

 

如果因個人原因取消訂單，我們將收取您訂單總額 5% 的退貨手續費。

Common reasons for a return or exchange:

• The item arrived damaged

• The item is not what you ordered

• The item has a quality fault

• You changed your mind within 7 days of delivery

 

If any of these apply, here is what to do.

1. Contact our client services team with your order number and the reason.

2. Return the item to us following their instructions.

3. We inspect the returned item and complete the refund or exchange within 5 working days.

 

We want your experience with us to be a good one. If you have any question about this policy, contact our client services team at any time.