Our returns policy

 

Please read these terms carefully so your return or exchange goes smoothly.

• Keep all packaging, including the delivery note and the products you ordered.

• If anything arrives damaged, contact us within 24 hours to request a return or exchange.

• Before you submit a request, check that your item meets the conditions below. We will process your request as soon as we receive it and let you know where it stands.

• Refunds and exchanges are completed within 5 working days of the returned item reaching us.

 

#If an approved return is not sent back to us within 7 days, the request is no longer valid#

 

We may decline a refund or exchange in the following cases.

• Damage is reported before the item has been inspected.

• The request is outside the time limit.

• The item has been opened, or was damaged by the customer.

• The delivery note or invoice is missing.

• The product was not bought from our official website.

• The reported quality fault is not present.

• There is a minor difference between the product photograph and the item.

• Only the outer box is damaged.

 

#Please make sure you understand the delivery terms and the risks before you order. We provide a tracking number once your order is complete. We are not liable for items lost or damaged in transit.#

 

If you cancel an order for personal reasons, a handling fee of 5% of the order total applies.

Common reasons for a return or exchange:

• The item arrived damaged

• The item is not what you ordered

• The item has a quality fault

• You changed your mind within 7 days of delivery

 

If any of these apply, here is what to do.

1. Contact our client services team with your order number and the reason.

2. Return the item to us following their instructions.

3. We inspect the returned item and complete the refund or exchange within 5 working days.

 

We want your experience with us to be a good one. If you have any question about this policy, contact our client services team at any time.