Return & Exchange Terms

Our Returns & Exchanges Policy

In order to ensure a smooth return and exchange process, please read the following terms carefully:

• Please keep all packing materials, including waybills and ordered products.

• If you receive your item with a damaged item, please contact us within 24 hours to request a return or exchange.

• Before submitting a return or exchange request, please ensure that your item meets our return and exchange conditions. We will process your application and let you know the status as soon as we receive it.

• The refund or exchange process will be completed at least 5 business days after we receive the returned item.

#If you fail to return the returned merchandise to us within 7 days of receiving return approval, your return request will be deemed invalid#

We reserve the right to refuse any refund or exchange request in the following circumstances:

• Merchandise received without inspection is reported as damaged.

• The time limit for requesting a return or exchange has expired.

• Items that have been opened or damaged due to personal reasons.

• Missing waybills or invoices.

• Products that are not sold on our official website.

• Non-existent product quality defects.

• There are slight differences between the product image and the actual product.

• Only if the box is broken.

#Before you place an order, please fully understand the terms of carriage and the possible risks. We will provide you with a tracking number once your order has been completed and we are not responsible for items lost or damaged in transit. #

If you cancel your order for personal reasons, you will be charged a return processing fee of 5% of the total amount of your order.

Here are some common returns and exchanges:

• Defective items upon receipt

• The goods received do not correspond to the ordered goods

• Quality problems are found when the goods are received

• Change your mind within 7 days of receiving the item

If you encounter any of the above, please follow these steps to return or exchange your item:

1. Contact our customer service team with your order number and reason for return.

2. Return the item to us as instructed by the customer service team.

3. We will inspect the returned item upon receipt and complete the refund or exchange within 5 working days.

We are committed to providing you with a quality shopping experience. If you have any questions about our return policy, please do not hesitate to contact our customer service team.